Customer Service Manager

Confer with customers by telephone or in person to provide information about products or services, take orders, and resolve service or billing complaints. Check that appropriate changes resolve customer problems and keep records of interactions, inquiries, and actions taken. Determine charges, collect payments, and refer unresolved grievances to designated departments for further investigation. Solicit sales of new or additional services and products while recommending improvements in products, packaging, shipping, or billing methods. Use computers to manage databases, prepare invoices, and process change of address records or service discontinuance orders.