Customer Service Management Trainee

Customer Service Management Trainee role focused on shaping and guiding a team of customer service representatives within a state-of-the-art call center. Responsibilities include mastering all aspects of the customer service management training program, managing and developing a team by setting clear goals, evaluating performance, and providing constructive feedback; reviewing department procedures to identify improvements. The role emphasizes leadership potential and on-the-job skill development in a full-time, on-site environment in California. Benefits include health insurance, 401(k) with employer match, tuition assistance, paid holidays and PTO, and opportunities for growth. Must have a Bachelor's degree; leadership/management experience is a plus. The position is anchored at Ontario, CA with additional related locations in San Bernardino, Anaheim, and Riverside, CA, and involves a 2nd shift schedule.