Customer Service Liaison (Showroom)
$52,000–$52,000 year
On-siteOrlando, Florida, United States
Job Summary
Greet clients visiting the showroom, assist with guestbook sign-ins, and offer refreshments. Complete appointment scheduling for Design Consultants via phone, email, or in-person visits using the CRM. Answer incoming calls and emails to address client needs and direct concerns to management for resolution. Maintain showroom cleanliness and handle opening/closing duties. Provide communication support for installations and confirmations while coordinating daily with the Centralized Scheduling team. This Sunday 10a-4pm shift at the Orlando showroom offers $25/hr with promotional opportunities and discounts.
Required Qualifications
- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry
- Ability to communicate politely, clearly and professionally with clients
- Ability to work quickly and accurately data entry
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Desired Qualifications
- Associates Degree related to business administration / accounting from an accredited college or university
- Calendar management / regional scheduling experience
- preferably within a luxury brand environment
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