Customer Service Liaison (Showroom)
$39,520–$39,520 year
On-sitePalm Beach Gardens, Florida, United States
Job Summary
Greet showroom clients, offer refreshments, and assist with guestbook sign-ins while maintaining showroom cleanliness and managing opening/closing duties. Complete appointment scheduling for Design Consultants via phone, email, or in-person using the Customer Relationship Manager (CRM). Answer incoming calls and emails to address client needs, direct concerns to management, and coordinate with designers to resolve issues. Provide communication support for installations, confirmations, and return visits while communicating daily with the Centralized Scheduling team regarding consultation accuracy.
Required Qualifications
- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry
- Ability to communicate politely, clearly and professionally with clients
- Ability to work quickly and accurately data entry
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Desired Qualifications
- Associates Degree related to business administration / accounting from an accredited college or university preferred
- Calendar management / regional scheduling experience preferred
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