Customer Service Liaison

Serve as the primary point of contact for residents, families, and visitors by conducting routine satisfaction rounds and responding to service requests. Collaborate with Nursing, Therapy, Social Services, Admissions, Activities, and Dietary departments to resolve issues and ensure satisfactory follow-up. Welcome new residents with orientation and ongoing support while maintaining accurate documentation of all interactions. Assist with resident satisfaction initiatives, tours, and special events to promote the facility's positive image. Requires Florida AHCA Clearinghouse background screening; high school diploma or equivalent with customer service or healthcare experience preferred.