Customer Service Liaison
On-siteMiami, Florida, United States
Job Summary
Act as the primary intermediary between customers, project leadership, and internal teams to document, track, and resolve service requests while maintaining accurate records in a fast-paced environment. Manage community outreach by attending meetings and interfacing with diverse stakeholders to ensure operations meet contract requirements and regulatory standards. Collaborate with management to develop action plans, enhance operations, and translate technical information into clear updates for all parties. This role requires bilingual communication (English/Spanish), a clean driving record, and experience in public-facing environments or infrastructure sectors. Full-time hours run 6:30AM-4:00PM with flexibility for varying schedules.
Required Qualifications
- Minimum of one (1) year of customer service or coordination experience in a public‐facing environment
- Ability to communicate clearly and professionally with teams, field staff, and customers
- Working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Bilingual read/write (English/Spanish)
- Clean driving record
- Must pass criminal background check
- High School Diploma/GED
- Maintain company standards for background checks (i.e. criminal record, driving record and controlled substance/drug testing)
- Strong verbal and written communication
- Strong organizational, follow up and time‐management skills
- Ability to manage multiple tasks, prioritize work, and follow issues through to resolution
- Strong interpersonal and communication skills; community‐oriented mindset
- Customer service or community engagement experience
- Detail‐focused, and capable of producing clear reports and documenting trends
- Comfortable working collaboratively with operations, maintenance, and leadership teams
- Active listening and empathy
- Problem-solving and conflict resolution
- Ability to translate technical information into plain language
- Professionalism and diplomacy
- Carry out simple arithmetic functions
- Knowledge and ability to adapt to the latest technology
- Ability to use smart phone and applications
- Ability to adjust to changing work schedule
- Must be flexible and work varying schedules
- Adherence to all applicable federal, state, and local regulations, as well as Jorgensen company policies and procedures
Desired Qualifications
- Experience tracking and following up on service requests
- Background in transportation, utilities, public works, construction, or infrastructure
- Familiarity with work order or service request systems
- Experience working with municipal, state, or government agencies
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