Customer Service Lead (Supervisor) - Castlefield
$38,480,000–$38,480,000 year
On-siteToronto, Ontario, Canada
EXPIREDToronto, Ontario, CanadaOn-siteFull Time$38,480,000–$38,480,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Manage the front-of-house experience by assisting customers with kiosk orders, expediting deliveries to drivers, and resolving order issues efficiently. Coordinate with restaurant partners to ensure food flow and maintain operational standards while performing side duties like waste removal and area maintenance. Act as a Kitchen Hub expert to troubleshoot technical problems and uphold health and safety protocols throughout the shift. Work flexible hours including mornings, evenings, weekends, and holidays in a fast-paced virtual food hall environment.
Required Qualifications
- 1-2 years of Customer Service experience
- genuine passion for creating the best experiences
- outgoing and friendly
- punctual, reliable and can be counted on for consistent attendance
- available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
- positive, proactive and solution focused mindset
- great attention to detail
- organized and tidy
- ability to lift up to 20lbs
- well-paced mobility throughout a shift
- Strong communication skills in spoken English
Desired Qualifications
- Health and Safety, and/or Food Handler Certification
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