Customer Service Lead

Accurately perform all transactions including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, and Western Union. Ensure return-to-stock items are handled promptly with immediate attention to perishables, maintain a clean and well-stocked department, and handle spoiled/damaged products per guidelines. Train others on department activities, manage selection and scheduling of staff to meet productivity levels, and supervise front-end operations in the absence of the Customer Service Manager. Follow all PPE, safety, food safety, cleaning, and guest experience guidelines while interpreting financials and managing budgets as assigned.