Customer Service Lead

Lead front-end store operations by supervising the front-end team in the absence of the Customer Service Manager; execute and oversee cash and media transactions (cash, checks, debit/credit/EBT, IDs, refunds, gift certificates, lottery, Western Union, Ticket Master) and ensure accuracy; maintain knowledge of product locations, ads, coupons, and pricing; train others, manage hiring/shift scheduling, and optimize departmental productivity; enforce PPE, safety, and food-safety guidelines; manage return-to-stock processes, handle perishable items with urgency, and collaborate cross-departmentally as needed; adapt to varied tasks and maintain a clean, well-stocked department while delivering strong guest experience.