Customer Service Lead- Salesforce
$90,000–$120,000 year
On-site · Kalamazoo, Michigan, United States
Job Summary
Lead a small customer service team and serve as the primary Salesforce resource to build reports, manage and archive records, correct data quality issues, and train staff on consistent usage. Handle escalated client calls and emails within 24 hours, onboard new clients into Salesforce and the LIMS, enter customer orders, and train others on LIMS usage. Maintain HIPAA compliance across all customer interactions and data handling, and promote additional services to existing customers where appropriate.
Required Qualifications
- Meaningful hands-on Salesforce experience — report building, record management, and training others
- Prior experience leading or supervising a customer service team
- Comfortable staying hands-on in customer support alongside your team
- Experience handling sensitive or confidential data in a regulated environment
- Strong communication skills — able to explain systems and processes to non-technical colleagues
- Local to Kalamazoo or willing to relocate (fully on-site role)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.