Customer Service Lead
On-sitePeach Springs, Arizona, United States
Peach Springs, Arizona, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage QA/QC for Express Tours and Janitorial while assigning daily shifts for drivers and staff. Direct customer flow through the Skywalk, greet guests, and explain photo options. Engage visitors viewing their images, use software to enhance photographs, and sell packages. Print purchased pictures, prepare flash drives, and assist retail cashiers with end-of-day closing. Train new photo guides and act as a Hualapai ambassador. Requires Microsoft Office experience, knowledge of Hualapai history, and POS system proficiency. Works varying schedules including weekends and holidays.
Required Qualifications
- Experience using Microsoft Office Suite
- Knowledge of the Hualapai history and culture
- Customer service and sales experience
- Demonstrated ability to interact with guests, tour groups, and provide prompt, outstanding customer service while answering questions
- Demonstrated ability to review and enhance photos so that guests will purchase
- Demonstrated ability to understand questions being asked and provide detailed information regarding photo purchases
- Demonstrated ability to communicate in a clear, concise manner
- Demonstrated ability to work in and foster a team environment, multi-task efficiently and maintain positive working relationships
- Demonstrated ability to meet monthly sales goals, as set forth by management
- Demonstrated ability to work in a fast-paced sales environment, staying calm and focused
- Ability and the know how to work with POS (Point of Sale) systems (Galaxy and Retail Pro) closing out at the end of the day
- High School Diploma or GED
- Computer literacy
- Sales experience
- Ability to stand for extended periods of time
- Lifting to 25 lbs
- Ability to work varying schedules, weekends, and holidays
Desired Qualifications
- Experience with green screen
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