Customer Service Lead
Remote · Huntington Beach, California, United States or New York City, New York, United States
Huntington Beach, California, United States or New York City, New York, United StatesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
This role involves overseeing a busy customer service department, assisting representatives, and ensuring customer satisfaction. The job requires strong communication and organizational skills, as well as a focus on team performance in a fast-paced environment. Candidates must have at least 2 years of customer service leadership experience or 5 years in customer service.
Required Qualifications
- Minimum 2 years of recent customer service leadership experience or 5 years of customer service experience
- Excellent verbal and written communication skills
- Strong attention to detail
- Effective problem-solving skills
- Ability to manage multiple priorities
- Strong organizational skills
- Proficiency with Microsoft Office, email systems, and standard office equipment
Desired Qualifications
- Prior experience in roles such as Customer Service Supervisor, Customer Service Lead, Senior Customer Service Representative, Call Center Lead, Client Support Lead, Service Desk Lead, or Customer Care Coordinator
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