Customer Service Lead AZ, Job 315.26
$36,400–$46,800 year
On-siteTucson, Arizona, United States
Job Summary
Conduct customer service operations by connecting with guests, answering project questions, and processing transactions via phone, email, or in-person. Allocate staff and resources to keep sales floors stocked, organize merchandise according to planograms, and ensure delivery quality meets company standards. Direct store associates during opening and closing shifts while maintaining compliance with safety and regulatory standards. Operate point-of-sale systems, manage inventory levels, and clean all store areas and equipment. Perform assigned duties including tinting paint and driving the company vehicle. Work flexible shifts starting as early as 5:00 am and ending as late as 6:30 pm, with some days open seven days per week.
Required Qualifications
- Four years of High School with diploma or GED equivalent
- Must have the ability to communicate clearly both written and verbal
- Must be able to legally drive company vehicle
- Valid driver's license
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Read and write English for safety purposes
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute percentages and analyze report data and statistics
- Ability to operate Point-of-Sale computer system and complete cash transactions accurately
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to perform specifically assigned job duties at, or below, current classification including tinting paint
- Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds
- Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices
- Driving a large delivery truck/vehicle
- Climbing ladders
- Walking on uneven surfaces, e.g., active construction sites
- Interactions with customers, both face-to-face and on the telephone
- Interaction with customers relating to color
- Standing for long periods of time
- Use of a respirator
- Opening shifts as early as 5:00 am
- Closing shifts as late as 6:30 pm
- Workdays vary depending on location; some are open 7 days per week
- Full-Time employment
Desired Qualifications
- Previous experience in a shift supervisory role
- Bilingual
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.