Customer Service Lead
Remote · Texas, United States
Texas, United StatesRemoteFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Service Lead role overseeing daily operations, mentoring team members, resolving escalated customer issues, and driving improvements. Responsibilities include training, onboarding, coaching representatives, monitoring team metrics, handling complex complaints, recommending workflow improvements, and updating department policies. Requires leadership capabilities, focus on customer experience, and ability to manage service delivery across a large organization.
Required Qualifications
- Experience leading and mentoring customer service teams
- Ability to resolve escalated customer issues
- Monitor team metrics and report on performance
- Develop and update department policies
- Train, onboard, and coach customer service representatives
- Oversee daily operations and bridge to management
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