Customer Service Landside

The Customer Service Landside role involves assisting in the transfer of airport guests and enforcing the airport's commercial ground transportation policies. Essential duties include counseling ground transportation operators, monitoring access equipment, patrolling for abnormal activities, conducting inspections of vehicles, controlling the flow and parking of commercial vehicles, and maintaining safety standards. The position requires effective communication skills, attention to detail, and the ability to manage conflicts. The role complies with safety regulations and seeks to provide exemplary service to customers, including those with disabilities.