Customer Service
On-siteHoliday City, Ohio, United States
Holiday City, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Process production orders, sample requests, and claims while managing daily reports to ensure customer satisfaction. Liaise between customers and departments to coordinate issues, enter new data, and handle account setups for seamless operations. Respond to inquiries regarding shipments, forward paperwork, confirm pickups, and revise invoices as needed. Digitally check stock releases and process product transfers for components, raw materials, and finished goods. Work closely with production, accounting, and shipping teams to uphold company standards.
Required Qualifications
- Proficiency in Microsoft Word, Excel, and Outlook
- ability to learn and navigate an ERP or AS400 system
- Reliable, adaptable, and able to handle job stress with professionalism and grace
- Exceptional teamwork, communication, and customer service skills
- Ensure consistent, dependable attendance
- demonstrate a willingness to accommodate non-standard work hours as necessary
- Capable of effectively managing job-related stress
- fostering productive workplace interactions
Desired Qualifications
- College degree
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