Customer Service/Inside Sales Representative
$38,771–$48,485 year
On-siteSan Jose, California, United States
San Jose, California, United StatesOn-siteFull Time$38,771–$48,485 yearSmall
Full TimeSmall
Job Summary
Manage customer interactions via phone, email, and face-to-face meetings to answer inquiries, create solutions, and drive new and repeat sales. Execute the full sales function including order processing, quote generation, and payment handling while ensuring accurate data entry. Collaborate with management to resolve customer issues, coordinate shipments with vendors and manufacturing, and monitor delivery schedules. Educate clients on HVAC product features, recommend alternatives based on specifications, and maintain records of sales activities.
Required Qualifications
- 1 – 3 years of progressive sales experience
- High School diploma or GED equivalent
- some colleges preferred
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Qualified applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Knowledge of HVAC equipment/products is preferred
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective verbal skills – must be able to explain fairly technical parts of information clearly
- Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgment and strong work ethics and integrity on the job
- Ability to understand and follow procedures, work instructions, and company policies
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