Customer Service Identity Alerts Representative
On-siteTempe, Arizona, United States
Job Summary
Manage assigned alerts-related cases and queues in a timely, accurate, and quality-focused manner while meeting established service expectations. Assist members through inbound and outbound support activities related to alerts and mediations, demonstrating strong attention to detail and sound problem-solving when reviewing cases. Complete work in accordance with approved procedures, maintain accurate case documentation within approved systems, and build effective working relationships with internal teams, merchants, vendors, and other third parties. Follow all information security, privacy, and confidentiality requirements while participating in special projects or additional work assignments as directed by management.
Required Qualifications
- Self-motivated
- Strong verbal and written communication skills
- Strong organizational and time-management skills
- Strong active listening skills
- Attention to detail
- Ability to follow clearly defined processes
- High School Diploma or equivalent
- Maintain strict confidentiality
- Uphold the highest privacy and security standards
- Proficiency with Microsoft Office Suite
Desired Qualifications
- Experience with Salesforce CRM or similar platform
- 1+ years of related customer service or call center experience
- Relevant fraud, identity protection, or case management experience
- Background in fraud, identity theft, or investigation
- FCRA Certification
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