Customer Service Helpdesk Advisor (Reactive Planner)
Hybrid · Preston, England, United Kingdom
Job Summary
Provide customer service support to reactive maintenance tasks and compliance teams as a Reactive Planner, ensuring high standards of client satisfaction and adherence to contractual KPIs and SLAs. Manage reactive and scheduled tasks across portfolios, escalations, documentation, and performance reporting; support mobilisation of new client contracts and collaboration with Facility Managers and Technical/Compliance teams to ensure compliant maintenance regimes; require strong planning, administration, and proactive problem-solving in a hybrid work setting.
Required Qualifications
- Prior knowledge of technical aspects of planned maintenance tasks/regime
- Extensive planning and organisational skills
- PC literate with good knowledge of MS applications
- Good all round administration and time management skills
- Accuracy and attention to detail
- Comfortable in a high pressured environment
- Ability to work on own initiative in an organised, methodical and self-motivated way
- Flexible and adaptable approach to work
- Proactive “can do” approach
Additional Requirements
- DBS check may be required
- Right to work in the UK
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