Customer Service- French Speaking Full-time
On-siteRexburg, Idaho, United States
Job Summary
Answer customer service calls in a professional and courteous manner, developing positive lines of communication with customers and leadership. Resolve issues by reading logs before finding solutions, then forward shipping problems, concerns, and requests to appropriate departments. Process refunds, address returned parcels, reclaim products sent in error, and reship lost or damaged items by verifying orders and completing invoices. Track shipments via UPS, DHL, Canada Post, and International Bridge. Apply policies uniformly to determine resolutions and assist other departments with returns, shipping, and credit issues. Manage time on and off phones during heavy call periods, work overtime as needed, and attend regular training classes. Maintain fluent French and English skills while exceeding performance metrics on customer satisfaction and average order size.
Required Qualifications
- Fluent in French and English
- Exceed average performance on Company/Department metrics
- 10 key touch
- Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators
- Attend regular Melaleuca Academy classes and/or other training as determined by Customer Care Managers and Supervisors
- Typing 40 wpm
- Ability to analyze and solve problems
- Interpersonal and customer relation skills
- Ability to work under stress
- Communicate effectively with individuals in person and by phone
- Ability to work independently and professionally
- Ability to perform the essential duties and responsibilities with efficiency and accuracy
- Sit with intermittent walking
- Ability to lift 30 lbs
- Ability to climb stairs
- Work overtime as needed
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