Customer Service Expert

Customer Service Expert focused on after-sales activities and customer communications in sustainable mobility context. Responsibilities include monitoring and organizing performance of contracted services (replacement vehicle, door-to-door), active communication with customers via call center, coordination with users and suppliers for regular and irregular servicing, cost control of allocated processes, post-sales administrative activities, and providing advisory and professional technical assistance to customers. Ayvens emphasizes customer satisfaction and end-to-end service across global mobility solutions, fleet management, and multi-mobility offerings to diverse client segments.