Customer Service Expert

Manage after-sales activities for vehicle maintenance and tire service, including monitoring contracted services like replacement vehicles and door-to-door delivery. Actively communicate with customers through the call center while overseeing regular and irregular servicing for users and suppliers. Control allocated processes and monitor after-sales workflows to ensure cost efficiency. Provide advisory and professional technical assistance to clients. This on-site role in Zagreb supports Ayvens' mission to deliver sustainable mobility solutions across 42 countries, focusing on customer satisfaction and fleet management for corporates and individuals.