Customer Service Executive - Spanish Market
HybridCarcavelos, Lisbon, Portugal
Job Summary
Manage incoming customer and partner contacts via phone, email, chat, and social media while supporting upselling during exchanges and orders. Handle complaints to ensure instant satisfaction, research solutions within company policies, and record detailed case actions. Strengthen B2B partnerships by assisting with onboarding, process support, and driving engagement through product innovation updates. Maintain strict schedule adherence and collaborate with the management team to stay updated on product knowledge and policy changes. Work effectively with the team to exceed quality and quantity KPIs in a fast-paced, multicultural environment focused on enriching customer memories.
Required Qualifications
- Good communication skills – verbal and written - in English
- Fluent communication skills – verbal and written - in Spanish
- Recent Customer Service experience (in a contact center environment preferably) or B2B support experience
- Strong organizational, time management and problem solving skills
- Detail orientated
- Customer, partner and solution oriented with a professional approach
- Enthusiastic, logical, proactive, curious, flexible and positive attitude
- Ability to exercise independent judgment on situations
- Ability to understanding complex information and processes
- Ability to work in a fast paced environment
- Ability to handle calls, emails, social media or webchats and take notes at the same time
- Team player with ability to build and maintain relationships both internal & external
Desired Qualifications
- Motivated by your own and also team performance in a very number driven environment
- Strong problem solving skills
- Fast/Good typing skills
- Experience in Salesforce use or other similar CRM software
- Being able to multitask and navigate through several systems at the same time
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