Customer Service Executive/ Senior Executive
On-site · Singapore, Singapore
Job Summary
Role Summary: Manage premium, VIP, sensitive, and high-value shipments end-to-end; act as the primary escalation point for complex service recovery, and bridge internal operations with external customers to protect service quality and commercial relationships. Key responsibilities include leading service recovery and escalation for vessel delays and port congestion; coordinating bookings, documentation, and exceptions (DG/OOG); stakeholder alignment across Booking, Sales/KAMs, Cargo Flow, Logistics, Documentation, and regional offices; ensuring timely communication, ETA updates, and recovery plans; and monitoring KPIs such as response time, resolution time, CSAT, and SLA compliance. Skills emphasize VIP customer management, logistics coordination, special cargo handling, container and space management, proficiency in shipping systems and MS Office, and familiarity with Singapore port operations. Qualifications also highlight the ability to coordinate across cross-functional teams, drive on-time releases, and manage high-value shipments with attention to recovery planning and customer satisfaction.
Required Qualifications
- Diploma or Degree in Logistics, Supply Chain, Business, or a related field
- Minimum 3 years of experience in shipping, freight forwarding, or customer service operations
- Prior exposure to special cargo handling (DG, OOG, Reefer, Pharma, or Military cargo) is an advantage
- Proficiency in shipping line systems and MS Office applications (Excel, Outlook and Powerpoint)
- Familiarity with port operations in Singapore and regional trade lanes is preferred
Additional Requirements
- This role is opened for local employment only.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.