Customer Service Executive (Order Management)

Process sales orders accurately and in a timely manner using various software systems, proactively managing follow-ups through to successful delivery. Coordinate with internal and external stakeholders, including Sales, Buyers, and Warehouse teams, to resolve order and service issues by clarifying complaints, identifying root causes, and escalating matters as needed. Engage with customers to provide order status updates and respond to enquiries, while preparing reports that analyze customer information. Additionally, process staff purchases, complimentary goods requests, credit notes, and return orders, ensuring operational continuity through inter-departmental cross-training and support for improvement projects. Requires minimum 2 years of relevant experience, SAP proficiency is an advantage, and ability to work well under pressure.