Customer Service Executive - Lisburn
$26,300–$26,300 year
On-siteLisburn, Northern Ireland, United Kingdom
Job Summary
Conduct outbound calls to process customer orders, investigate service issues, and manage account records using a structured checklist. Review sales ledgers and gap reports to establish trading patterns, then place orders on the capture screen while upselling promotions and filling gaps. Confirm contact details, schedule follow-up dates, and communicate relevant information to the Coffee Sales Manager. Achieve monthly, quarterly, and annual sales targets, including increasing Super Six distribution and average spend per call. Requires a telesales background in a KPI-driven environment, GCSE-level education, and the ability to work under pressure to meet deadlines. Full-time permanent role in Lisburn with 37.5 hours per week.
Required Qualifications
- GCSE / Standard Grade or equivalent
- Has worked in a busy call / contact centre environment in a telesales role
- Has worked in a KPI driven environment and meets or exceeds KPIs
- Ability to work toward and achieve sales targets
- Ability to work in a highly demanding, structured and fast paced environment
- Possess excellent selling skills
- Excellent communication skills
- Ability to build strong working relationships
- Analytical
- Ability to multi-task
- Ability to persuade, influence and negotiate
- Highly organised
- Time management
- Excellent attention to detail
- Ability to work under pressure to meet deadlines
- Positive attitude
- Confident
- Passionate
- Demonstrates initiative
- Motivated by success
- Performs well under pressure
- Proactive
- Consistent
- Willingness to go the extra mile
- Customer focussed
- Works well as part of a team and individually as required
- Honest and respectful
- Punctual
- Must have Right to Work in the UK
Desired Qualifications
- Experience gained in a food or drinks related business
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