Customer Service Executive I Mandarin Speaker I Iskandar, Johor
On-siteIskandar Puteri, Johor, Malaysia
Job Summary
Handle inbound customer enquiries via phone, email, and chat while providing accurate information, troubleshooting basic issues, and ensuring first-contact resolution. Record all interactions in internal systems, escalate complex cases per standard operating procedures, and adhere to project-specific workflows and quality assurance standards. Maintain high customer satisfaction through timely follow-up and problem resolution while achieving productivity, quality, and response time targets. Operate in a 24/7 rotational shift environment including nights, weekends, and public holidays, working on-site in a fast-paced call centre. Fluency in Traditional Mandarin is required to support Taiwan-based customers.
Required Qualifications
- Minimum SPM qualification or equivalent
- Ability to communicate in average English (spoken and written)
- Ability to read and write in Traditional Mandarin
- Ability to speak fluent Mandarin
- Basic computer literacy
- Ability to navigate multiple systems
- Strong customer-oriented attitude
- Patience
- Professionalism
- Problem-solving skills
- Willingness to work in a fast-paced and dynamic call centre environment
- Willingness to work in a 24/7 rotational shift environment
- Willingness to work nights, weekends, and public holidays
- Own transport
- On-site work location
Desired Qualifications
- Prior experience in customer service or call centre operations
- Positive attitude
- Strong work ethic
- Willingness to learn
- Excellent interpersonal skills
- Listening skills
- Ability to remain calm under pressure
- Team player
- Commitment to delivering excellent service
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