Customer Service Executive (German Speaking)
$35,000–$37,500 year
Remote · London, England, United Kingdom
Job Summary
Customer Service Executive responsible for handling multi-channel member inquiries (email, phone, social media) in English and German, building product knowledge for cycling bikes, collecting customer feedback, and resolving issues on first contact when possible. Requires CRM experience (Salesforce preferred), strong problem-solving and empathetic communication, and the ability to work remotely within the UK with occasional in-person team meetings in London. Features a remote-first setup, flexible hours, and benefits such as holidays, pension, private medical insurance, and bike-subscription perks.
Required Qualifications
- Fluency in English and German
- CRM tools experience (Salesforce preferred)
- 1 year of real-life customer service experience
- Strong communication and problem-solving skills
- Empathy and customer-centric mindset
- Ability to work remotely within the UK
- Independent and team-oriented work style
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