WorkhumanPosted 1 week ago

Customer Service Executive - Fluency in both Spanish & Portuguese - Sunday to Thursday from 14:30-23:00

WorkhumanPosted 1 week ago

HybridDublin, Leinster, Ireland

Dublin, Leinster, IrelandHybridFull TimeTECHLarge

Full TimeLargeTECH

Job Summary

Resolve customer issues via phone or email, handling password requests, supply chain malfunctions, and general inquiries while ensuring a positive Workhuman experience. Document and analyze root causes to drive process improvements and enhance future service delivery. Maintain accurate customer records within technology systems and comply with automated workflows. Fluency in English, Spanish, and Portuguese is required. Shifts run Sunday to Thursday from 14:30-23:00.

Required Qualifications

Fluency in English, Spanish and Portuguese
Full fluency in English, Spanish and Portuguese
Strong focus on customer experience
Ability to use technology systems accurately and effectively to update customer records and comply to automated workflows
Customer relationship-building skills
Ability to effectively lead and coach others
Strong attention to detail
Respect for all team members and our customers
Ability to naturally and effectively build relationships and resolve disputes across geographies and cultures
Ambitious, hard-working, determined, positive, helpful mindset
Interest in growing your career
Ability to solve issues rather than just close cases
Ability to give every customer a positive experience
Ability to own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time
Ability to make improvements to processes
Ability to work in a very diverse environment with over 25 different nationalities
Ability to recognize and reward high quality work and customer satisfaction
Ability to work Sunday to Thursday from 14:30-23:00
Ability to work in a hybrid environment

Desired Qualifications

Innovative mindset
Collaborative nature
Growth mindset
Ability to thank, talk and celebrate teammates
Ability to create cultures of gratitude
Ability to increase employee engagement and productivity
Experience working with global brands
Experience in the technology sector
Experience in customer service roles
Experience in resolving complex issues such as supply chain malfunctions
Experience in providing day to day customer support
Experience in handling password requests
Experience in general customer service activities
Experience in building customer relationships
Experience in resolving disputes
Experience in using technology systems
Experience in updating customer records
Experience in complying to automated workflows
Experience in working in a diverse environment
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities
Experience in recognizing and rewarding high quality work
Experience in customer satisfaction
Experience in process improvement
Experience in making improvements to processes
Experience in solving issues
Experience in closing cases
Experience in giving customers a positive experience
Experience in owning, documenting, and resolving issues
Experience in understanding why customers contact us
Experience in understanding how issues have been resolved
Experience in understanding what can be done better the next time
Experience in working Sunday to Thursday
Experience in working from 14:30-23:00
Experience in working in a hybrid environment
Experience in working with over 25 different nationalities

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