Customer Service Executive
$6,240,000–$9,360,000 year
On-siteBukit Bendera, Pulau Pinang, Malaysia
Job Summary
Coordinate order processing, delivery coordination, and customer communication for assigned accounts, ensuring accurate fulfillment and timely escalation of issues. Manage sample requests, returns, and billing follow-ups while monitoring shipment status and backlog risks. Update customer forecasts, validate purchase orders, and support stocking programs like VMI/SMI. Collaborate with logistics, manufacturing, and sales teams to resolve constraints and align on delivery commitments. Work under the guidance of the Team Lead to prepare operational reviews and streamline workflows. Mon to Fri, 8:00am to 5:45pm.
Required Qualifications
- Minimum 3 years of experience in customer service, order fulfilment, planning, or supply chain coordination
- Experience preferably in the electronics or manufacturing industry
- Knowledge of inventory management
- Familiar with MRP/ERP systems
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in customer portals
- Proficient in order-management tools
- Good interpersonal skills
- Good communication skills
- Good coordination skills
- Good analytical skills
- Able to work under pressure
- Able to adapt to change
- Able to follow through on commitments
- Able to escalate issues appropriately
- Able to maintain a professional customer-focused approach
- Diploma or Degree holders
- Preference in Business Administration
- Preference in Supply Chain
- Preference in Logistics
- Preference in a related discipline
Desired Qualifications
- Knowledge of inventory management will be an added advantage
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