Customer Service Executive - Fixed Term 12 Month Contract
Hybrid · Manchester, England, United Kingdom
Job Summary
Serve as the primary point of contact for customer inquiries, resolving issues in a timely, professional manner and fostering high customer satisfaction. Provide operational and administrative support to internal teams (Sales, Finance, Operations) while enabling smooth onboarding, account management, and issue resolution. Collaborate cross-functionally to ensure seamless order processing, data integrity, and performance reporting; drive continuous improvement, identify opportunities to enhance service levels, and support revenue growth. Act as a customer advocate within the organization and contribute to customer retention via proactive issue resolution and strong communication. Role is based in Manchester with a Hybrid remote work model.
Required Qualifications
- Customer Service
- Account Management
- Onboarding
- SLA adherence
- Data accuracy in CRM
- Cross-functional collaboration
- Communication skills (verbal and written)
- Problem resolution
- Root cause analysis
- Hybrid work model familiarity
Additional Requirements
- None stated
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