Customer Service Executive

Conduct inbound telephone calls, live chat, and email correspondence to support clients and candidates through their onboarding and employment screening journey. Adopt a 'Right First Time' approach to all interactions while delivering exceptional customer service. Apply previous customer service experience to ensure positive experiences from the very first interaction. This role is based in the Nottingham office within the Background Checking team, reporting to the Customer Service Manager. Candidates must have prior customer service experience and familiarity with live chat.