Customer Service Executive (English speaking)

Handling end-to-end shipment coordination (import/export) and serving as the primary contact for customers and internal teams. Build and maintain strong customer relationships, understand their business needs, and ensure smooth delivery of shipments by coordinating with internal stakeholders. Proactively track shipments, notify customers of deviations, and communicate solutions or mitigations after discussions with the sales owner. Own customer issues, optimize day-to-day interactions using deep customer knowledge, monitor booking trends, ensure customer satisfaction, ensure timely submission of documents, verify import/export documentation and payments, collect outstanding debts before shipment release, and drive continuous improvement with customers and stakeholders. Identify, measure, and maintain key performance indicators and perform additional duties as assigned by the Manager.