Customer Service Executive
$70,000–$70,000 year
On-siteKitchener, Ontario, Canada
Kitchener, Ontario, CanadaOn-siteFull Time$70,000–$70,000 yearBachelors DegreeStartup
Full TimeBachelors DegreeStartup
Job Summary
Manage a team of representatives offering customer support and oversee the customer service process. Resolve customer complaints brought to your attention, create policies and procedures, and plan training for service standardization. Select and hire new staff while monitoring individual and team performance. Conduct quality assurance surveys with customers to provide feedback. Maintain a pleasant working environment and utilize excellent product knowledge to enhance support. This role requires a bachelor's degree, three years of experience, and strong leadership skills within a customer service function.
Required Qualifications
- A bachelor's degree in administration or a related field
- A minimum of 3 years experience
- Excellent interpersonal and written and oral communication skills
- Ability to lead a team
- Knowledge of CRM systems
- Computer skills
Desired Qualifications
- Knowledge of mediation and conflict resolution techniques is preferable
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