Customer Service
Hybrid · Tokyo, Tokyo, Japan
Job Summary
Provide advanced product/service information and respond to complex customer questions about the product/service. Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required. Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints. Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Required Qualifications
- High School / FE College (2 A Levels)
- Experienced practitioner able to work unsupervised
- Works with guidance to develop plans or perform actions
- Works without supervision and provides technical guidance
- Conducts research and analyzes data without supervision
- Uses understanding of numerical concepts for report analysis
- Works without supervision and provides technical guidance on data handling
- Supports business processes with standard office equipment and software
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