Customer Service Engineer
On-site · New York City, New York, United States
Job Summary
Customer Service Engineer role performing intermediate-level repair and end-user support across desktops, laptops, tablets, and printers. Responsibilities include basic to moderately complex troubleshooting, VIP client support, IMAC activities, desk-side support, adherence to service policies, communications with end-users and service desk, and meeting customer service metrics. Requires technical school certification or 2-4 years of relevant experience, ITIL familiarity, OEM certifications, and (desirable) A+ certification. Strong communication skills, ability to follow procedures, and physical ability to lift up to 50 lbs. Based in New York, NY with in-person service expectations.
Required Qualifications
- Technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and/or move various computer equipment up to 50 lbs
- Must own a basic repair kit
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.