Customer Service Engineer
On-site · Marietta, Ohio, United States
Job Summary
The Customer Service Engineer performs troubleshooting and repair tasks in an end-user computing environment, including support for PCs, desktops, laptops, tablets, and printers. Responsibilities include providing support to VIPs, responding to change management requests, executing Install/Move/Add or Change (IMAC) activities, and maintaining a high level of customer service satisfaction. Requires strong communication skills, ability to lift various computer equipment, and a basic repair kit. Technical school certification or equivalent experience of 2-4 years is typically required.
Required Qualifications
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- Ability to follow instructions and processes with minimal instruction
- Must own a basic repair kit
Desired Qualifications
- A+ certification is desired
- May require additional customer-specific certifications or training as required
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