Customer Service Engineer
On-site · Madison, Alabama, United States
Job Summary
The Customer Service Engineer performs intermediate troubleshooting and repair of various technology products in an end-user computing environment, including PCs, desktops, laptops, tablets, and printers. Responsibilities include providing client support to VIPs, responding to change management requests, executing Install/Move/Add or Change (IMAC) activities, and ensuring customer service satisfaction. Strong communication and interpersonal skills are essential, along with the ability to follow established processes with minimal guidance. The role requires physical capability to lift equipment up to 50 lbs and ownership of a basic repair kit.
Required Qualifications
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
Desired Qualifications
- A+ certification is desired
- May require additional customer-specific certifications or training as required
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