Customer Service Engineer
On-site · Redondo Beach, California, United States
Job Summary
The Customer Service Engineer performs troubleshooting and repair tasks for technology-based products in end-user environments, including PCs, desktops, laptops, tablets, and printers. Responsibilities include desk-side support, managing change requests, and ensuring customer service satisfaction levels are met. Candidates should possess excellent communication skills, follow service operation policies, and may need to lift equipment up to 50 lbs. The role typically requires 2-4 years of relevant experience and technical school certification, along with the maintenance of OEM certifications.
Required Qualifications
- Technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
Desired Qualifications
- A+ certification is desired
- May require additional customer-specific certifications or training as required
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