Customer Service Engineer I ( Customer - Facing Role)
$99,112–$99,112 year
On-siteWestwood, Massachusetts, United States
Job Summary
Serve as the technical liaison for commercial, industrial, and residential customers, explaining energy use and applications while managing service requests and coordinating work orders. Conduct engineering studies to prepare detailed reports on energy solutions and ensure seamless delivery of electric services. Track and prioritize customer work requests, communicate company standards and contractual requirements, and collaborate with internal teams to implement distribution system modifications. Promote energy efficiency programs and identify opportunities for new business development. Work Monday–Friday, 7:30 AM – 4:00 PM, with an expectation to respond to emergency situations outside normal hours. Requires a Bachelor's degree in Engineering and 2+ years of experience with electro-technologies.
Required Qualifications
- No visa sponsorship (H-1B, O-1, J-1, TN, E-3, etc.)
- Bachelor's degree in Engineering
- 2+ years of experience with electro-technologies and end-use applications across residential, commercial, and industrial sectors
- Valid driver's license
- Access to a personal vehicle
- Emergency Response capability (assisting during emergencies outside of normal responsibilities, work hours and location)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.