Customer Service Driver Medical Equipment
On-siteGulfport, Mississippi, United States
Gulfport, Mississippi, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Deliver, set up, and maintain medical equipment and oxygen supplies at patient residences while educating caregivers on safe usage. Process paperwork, verify insurance eligibility, and collect co-pays and deductibles for billing. Coordinate daily routes using mapping skills, manage company vehicles, and clear previous day's deliveries. Provide phone and in-person customer service to resolve patient concerns and advocate for their needs. Maintain accurate data entry in the e-Intake system and update referral logs. Available for on-call assignments as needed.
Required Qualifications
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment, customer service and deliveries
- Experience in medical field and administrative record management
- Strong customer service background
- Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
- Helpful, knowledgeable and polite while maintaining a positive attitude
- Interpret a variety of instructions in a variety of communication mediums
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Mapping skills including ability to plan me-saving delivery routes
- Mechanical aptitude with ability to learn
- Medical terminology
- Multi -task along with attention to detail
- Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
- Self-motivation, organized, me-management and deductive problem solving skills
- Work independently and as part of a team
- Available for on-call assignments as needed
- Requires close vision to small print on computer and or paperwork
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires driving a company vehicle for the majority of the workday
- Requires lifting and transporting of patient equipment and or move full & empty cylinders
- Requires the ability to load, push, pull and li oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
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