Customer Service - Dispatching & Follow Ups (HVAC Department)
$41,600–$41,600 year
On-siteSewell, New Jersey, United States
EXPIREDSewell, New Jersey, United StatesOn-siteFull Time$41,600–$41,600 yearMid LevelLicense Or CertificationMedium
Full TimeMid LevelLicense Or CertificationMedium
Job Summary
Dispatch HVAC service requests, coordinate with Independent Service Providers, and schedule maintenance across client locations. Respond to inquiries via phone, email, and messaging platforms while ensuring accurate documentation in System Z. Confirm completed services, collect signed work orders for billing, and monitor work order health to prevent delays. Prioritize tasks to meet client SLAs, escalate provider performance issues, and support onboarding of new ISPs. Maintain professional communication standards and provide backup support during high-volume periods.
Required Qualifications
- High school diploma or GED
- 1–2 years of customer service or facility management experience
- Strong phone, email, and customer service skills
- Intermediate computer skills and ability to learn internal systems
- Mid-shift, one weekend day required
- Must successfully complete a pre-employment skills assessment
- Must successfully complete a background check
- Must successfully complete a drug screening
Desired Qualifications
- Enjoy solving problems
- Enjoy communicating with clients and service providers
- Enjoy keeping operations running smoothly
- Enjoy process and structure
- Enjoy interacting with others
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