Customer Service - Disney Vacation Specialist
RemoteUnited States
United StatesRemoteFull Time
Full Time
Job Summary
Respond to client inquiries across email, phone, and messaging channels while supporting booking modifications, cancellations, and special travel requests. Provide accurate information on destinations, travel documentation, and agency processes, then follow up to confirm plans and gather post-trip feedback. Address concerns with empathy and efficiency to ensure a seamless, stress-free experience from trip planning through safe return home. This remote role at Enchanted Horizons Travel Agency USA offers flexibility and includes ongoing training for those with a background in customer service or travel.
Required Qualifications
- Excellent communication skills—both written and verbal
- A background in customer service, ideally within travel, tourism, or hospitality
- High attention to detail
- Strong organizational habits
- A proactive mindset
- Tech-savvy
- Able to learn new systems and booking tools quickly
- A genuine enthusiasm for travel and helping others create memorable experiences
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