Customer Service Department Manager
$85,000–$100,000 year
On-siteWaukegan, Illinois, United States or Pleasant Prairie, Wisconsin, United States
Job Summary
Train Team Leads to build a high-performing, positive team environment and manage daily activities across various Customer Service departments. Evaluate team procedures to identify improvement areas, review performance reports to suggest efficiency gains, and resolve escalated customer issues promptly. This role requires a Bachelor's degree and 3+ years of customer service management experience to coach and develop staff. The position offers a salary of $85,000 to $100,000, full health insurance, and a 401(k) with a 6% match. Located at the Kenosha Branch, the team works on-site within Uline's modern facilities, supporting the company's legacy of delivering exceptional customer service and reliable industrial supplies.
Required Qualifications
- Bachelor's degree
- 3+ years of customer service management experience
- Demonstrated ability to effectively coach and develop a high-performing team
- Must complete a pre-employment hair follicle drug screening
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