Customer Service Department Manager
On-siteRockford, Michigan, United States or Cascade, Michigan, United States
Job Summary
Engage with team members in span of care to ensure they receive appropriate onboarding, training, development, and coaching. Identify talent for career discussions to support staffing and leadership pipeline strategies while upholding Meijer standards. Direct Leads and Team Leaders by assigning daily work assignments and addressing training needs. Drive safety, compliance, and condition management while overseeing area operations, financial results, shrink, productivity, and staffing forecasts. Own budget line items in the P&L and implement process improvements to maximize sales and productivity.
Required Qualifications
- Bachelor's degree or equivalent experience
- Minimum 4+ years of retail/grocery or customer service experience
- Demonstrated ability to communicate with team members in a way that provides clear and precise direction
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
- Demonstrated ability to lead an organization that practices working safely at all times
Desired Qualifications
- Progressive leadership experience preferred
- A passion to provide industry leading service
- A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share
- A strong business acumen
- An innovative attitude to help Meijer set the industry standard
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported
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