Customer Service - Customer Experience Officer
On-site · Perth, Western Australia, Australia
Perth, Western Australia, AustraliaOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Be the voice of Capital Transport—tracking calls, engaging with clients, and resolving service issues before they escalate. You’ll liaise between clients, subcontractors, and internal departments to ensure smooth delivery operations and client satisfaction, track and manage incoming calls, identify and resolve issues, and communicate delivery delays and updates to clients. This full-time, permanent role offers opportunities for growth within a dynamic, customer-focused environment.
Required Qualifications
- Experience in customer service, logistics, or account management
- Excellent communication and customer service skills
- High attention to detail and problem-solving ability
- Ability to work independently in a fast-paced environment
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