Customer Service CSI Representative
On-siteIndianapolis, Indiana, United States
Indianapolis, Indiana, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Download and create reports from manufacturer surveys, review survey feedback with the manager, and follow up with guests on incomplete surveys to build response rates. Partner with the service manager to address and resolve guest concerns to grow top-tier results and service experiences. This role supports the service department at Napleton's Indianapolis area dealerships in Carmel and Fishers, where the group operates over 50 locations across seven states.
Required Qualifications
- High school diploma or equivalent
- 2+ years of Automotive Dealership experience
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
- Excellent oral communication skills
- Ability to communicate customers' interests needs and requests to management and sales personnel
Desired Qualifications
- CDK experience preferred
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