Customer Service/Counter Sales Representative
On-siteNaples, Florida, United States
Naples, Florida, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Conduct outbound calls and manage in-house counter discussions to maintain house accounts, process orders, and ensure timely delivery. Provide accurate product information, recommend alternatives based on specifications, and assist customers with warranties and returns. Monitor competitive activity, prepare sales reports, and replenish showroom stock while performing cycle counts. Collaborate with the Branch Manager to resolve problems and coordinate with manufacturing and vendors. Perform warehouse tasks including inventory movement and forklift operation as needed.
Required Qualifications
- 1-3+ years of progressive sales or customer service experience
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Qualified Applicants must be legally authorized for employment in the United States
- Must be able to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
- Ability to understand and follow procedures, work instructions and company policies
- Must be able to effectively and timely communicate via e-mail with customers and accurately input orders
- Must be able to explain fairly technical parts information clearly
- Ability to deal with high volume customer traffic
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgement and strong work ethics and integrity on the job
- Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
Desired Qualifications
- Knowledge of HVAC equipment / products is preferred
- 1-3+ years in the HVAC industry preferred
- High School diploma or GED equivalent, some college preferred
- HVAC certification preferred
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Developing rapport and effective listening skills
- Phone etiquette and e-mail etiquette
- Professionalism – patience, poise, and tact
- Ability to deal with high volume customer traffic
- Effective verbal skills
- Written skills
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgement and strong work ethics and integrity on the job
- Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
- Ability to understand and follow procedures, work instructions and company policies
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