Customer Service Coordinator
On-siteDandenong, Victoria, Australia
Dandenong, Victoria, AustraliaOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Manage end-to-end rental processes by building relationships with customers, preparing quotations, and coordinating equipment preparation, transport, and delivery to meet strict timeframes. Liaise with customers, workshop teams, and transport providers to ensure safe, on-time equipment availability while identifying requirements and recommending suitable rental solutions. Coordinate logistics from initial enquiry through to equipment return, maintaining exceptional service standards in a fast-paced environment. Complete a short online Workplace Safety Assessment as part of the application process.
Required Qualifications
- Previous experience in a customer service, administration or coordination role
- Strong communication skills with the ability to work collaboratively across multiple teams
- Excellent organisational skills and the ability to prioritise competing demands
- Strong computer literacy and confidence learning new systems
Desired Qualifications
- Exposure to the construction, earthmoving, heavy equipment or rental industries
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