Customer Service Coordinator
On-siteSchuylkill Haven, Pennsylvania, United States
Schuylkill Haven, Pennsylvania, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS) rules and resolving issues quickly. Provide clear instructions on electronic logging device (ELD) usage, review logs for violations, and conduct random audits to maintain compliance standards. Perform data entry for HOS-related files, manage ELD inventory, and offer counseling to drivers for infractions or system errors. Work independently in a controlled office environment Monday through Friday from 8:30am to 5:00pm.
Required Qualifications
- High School Diploma or equivalent
- 6+ months of customer service experience
- Basic computer skills
- Proficient with Microsoft Office Suite
- Good attention to detail
- Critical thinking
- Problem-solving ability
- Ability to work independently
- Ability to collaborate with others
- Strong written and verbal communication skills
- Good time-management and organization skills
- Ability to multitask when necessary
- Dependable and consistently available to work scheduled hours
Desired Qualifications
- Experience working in an administrative or office environment
- Experience within trucking industry and/or with FMCSA rules and regulations
- Bilingual, English/Spanish
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